Embeddable
Bring expert triage and video support into your existing app, website, emails, chatbot or LLM - right when customers need it.
Transform OpEx waste into growth
Reduce OpEx waste, create high-conversion propositions and transform customer satisfaction.
THE OPPORTUNITY
Connecting customers to expert help
when they need it most.
At any given time, up to 10% of an engineer field force is underutilised. Our AI-powered platform connects your customers with these experts via instant video call: reducing avoidable field visits and creating unique, high-conversion customer experiences.
BUILT TO FIT YOUR BUSINESS
Tech that fits around how you already operate.
Any channel
Meet customers where they already are: use your WhatsApp, webchat, SMS or LLMs. Or use ours. No additional app downloads.
White label
Keep your brand front and centre, with journeys tailored to your identity and tone of voice. Or create a high tech sub-brand to complement your main house.
No-code deploy
Launch a customer entry point without building a new app or rebuilding your existing channels. It's as simple as adding a button - we handle the rest.
HOW IT WORKS
Own the home emergency moment.
One connected experience, powered by your people. Follow a customer through an illustrative boiler breakdown journey.
01 / YOUR CHANNELS
9:41●●● ▰
alderheat
HOME SUPPORT
A little help
goes a long way.
Boiler playing up? We’re here to get your home feeling right again.
Connect with a real heating expert
⌂Home◷Bookings☰Account
It starts in your world.
A customer in your app, website, chat, email or LLM taps a simple call to action. No new app to download.
02 / AI TRIAGE
9:41●●● ▰
‹Alder HeatAI support · available now
TODAY
Hi! I’m here to help with your boiler. What seems to be happening? 9:41
The heating isn't coming on, but I still have hot water. 9:42 ✓✓
Thanks. I can connect you with a heating engineer on video to take a closer look. 9:42
Engineer available nowOr schedule for later
＋Message
AI gets to the point.
AI-powered triage (in any channel) understands the issue and connects the customer to your engineer.
03 / EXPERT VIDEO
● LIVE · 04:32alder heat
Connected to your expertMeet Jamie.
Heating engineer
AI-assisted diagnosis in progress
Expert help on tap.
Engineer guides the customer to diagnose and fix the issue over video. AI analysis the call and takes intelligent next steps.
04 / YOUR SALES JOURNEY
9:41●●● ▰
alderheat
YOUR NEXT STEP
Let’s get your heating back on.
Jamie has recommended a boiler repair. Choose a time that works for you — we’ll take it from here.
RECOMMENDED FOR YOUBoiler repair visit £175 Flexible appointments Trusted Alder Heat engineers
Return to the start of the journey
⌂Home◷Bookings☰Account
Convert the sale.
If more help is needed, your digital sales journeys kick in. Or we can complete any sales journey using our headless AI agents.
THE POTENTIAL
Put a number
on the opportunity.
Explore the latent value your field force could unlock. Adjust the sliders to suit your market and operations.
Fine-tune the assumptions
Illustrative annual estimate · 220 working days per year · defaults drawn from Unlock testing (10% of a field force underutilised, 20% of issues resolved on call). Savings are gross avoided dispatch costs, before platform fees. Results are not a forecast.
YOUR ESTIMATED ANNUAL IMPACT
OpEx savings£18,216,000from 101,200 avoided visits
New customer volume161,920from 404,800 follow-up sessions converted to paid services
WHAT CHANGES
More from your people.
More for your customers.
Why send a van when an instant video call wins?
20%
of faults were resolved remotely with expert guidance in Unlock testing. Every avoided dispatch frees up field capacity and save up to £180 in OpEx.
Compelling propositions that convert.
In their time of need, give customers immediate access to an expert. The value and trust you create with customers create a multiplier on conversion to your downstream products and services.
Simply giving customers what they want.
Your engineers are your superpower. When you make them available, instantly, to your customers, you're creating the kind of service that turns customers into advocates, and advocates into brand fanatics.
20% remote resolution and up to £180 per avoided dispatch are drawn from Unlock’s testing and research. Actual outcomes will vary.
LET’S TALK
What could we
unlock together?
You've got the engineering experts. We've got the tech to turn their underutilised capacity into your biggest value driver.
Let's work together